We investigate complaints relating to organisations within our jurisdiction. This includes schools and home schooling, VET providers, registered training organisations (RTOs), and organisations that provide school education, traineeships and apprenticeships.
Complaints about schools usually relate to:
- compliance with the minimum standards for care, safety and welfare of students
- enrolment and student learning.
Complaints about apprenticeships and traineeships usually relate to:
- training
- supervision
- scope of work
- premises
- equipment available.
We receive complaints through our enquiries phone line, referral, post, email and online complaints submission form.
Our dedicated apprenticeship administration call centre and field services are the primary channels for employers, apprentices, trainees, and other stakeholders to raise any issues with us. You can find statistics related to employer, apprentice, and trainee issues and investigations in our annual reports.
2023–2024 complaints
In the 2023–24 financial year reporting period we received 2495 enquiries.
| Method of contact | Number of enquiries |
|---|---|
| Phone | 1253 |
| Referral | 1 |
| Post | 2 |
| 978 | |
| Online form | 261 |
| Total enquiries | 2495 |
In 2023–24 there was a total of 2495 enquiries, including 261 complaints.
Of these complaints 39% (103) were in our jurisdiction.
Complaints over time 2024
Updated