To launch the campaign, we distributed a stakeholder pack, social media assets and notified over 7,000 apprentices and trainees about the campaign. A dedicated telephone hotline and e-mail address were set up to receive complaints and enquiries.
Our authorised officers contacted 176 apprentices and trainees from September to December 2024, focusing on those employed in the construction industry. Authorised officers also conducted 50 interviews, gathering information about employment arrangements and experiences of apprentices and trainees with labour hire providers.
We received 3 complaints directly from apprentices employed by labour hire providers. These were about alleged workplace bullying, registered training organisation (RTO) enrolment problems, and a dispute where an apprentice wanted to cancel their training contract, but the labour hire employer did not agree.
Where issues were raised, authorised officers made follow-up enquiries, including site visits and additional interviews with apprentices, trainees and their employers. In most cases, the issues were resolved by the intervention of our authorised officer.
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