2023 client and stakeholder research findings

Thank you to all those who participated in VRQA's annual research.

Thursday, 22 February 2024 at 1:54 am

The results from our 2023 client and stakeholder research indicate most clients and stakeholders continue to be supportive of the VRQA's performance and its role.

Home educators and registered training organisations (RTOs) provided high levels of positive feedback. Among other education providers, such as independent schools and school boarding premises, the VRQA and its key regulatory functions also continue to be viewed positively. 

The research findings show high levels of engagement with Victoria's 2022 Child Safe Standards.

In absolute terms, key service and satisfaction ratings remain high. Over 9 in 10 independent schools and RTOs consider the VRQA to be an effective regulator.

However, awareness of our role in the apprentice and trainee sector remained low. For the first time, the 2023 research featured new questions about our regulation of that sector. This provided new base line measures we will strive to increase in future years. 

We're listening to feedback and transitioning to a new website to ensure it is easier for all education providers to access our content and resources.  

Thank you to all those who participated in the 2023 research and provided valuable feedback. The findings have informed the work we'll do this year and help us understand how we can engage proactively with you on the regulatory issues impacting your sector.

VRQA 2023 Client and stakeholder research report
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